At Prime Doors Wellington ("we", "us", "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (primedoors.co.nz) or engage with our residential and commercial door services.

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We are committed to ensuring that your personal information is handled safely, securely, and in accordance with the New Zealand Privacy Act 2020.

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1. Information We Collect
   We collect personal information from you, including information about your:
    

   • Identity and Contact Details: Name, email address, phone number, and physical address (when you request a quote, book a service, or contact us).

   • Service Interactions: Details regarding the installation, repair, or maintenance services you request.

   • Digital Interactions (Cookies and Analytics): Information about your device, IP address, location, and how you interact with our website.
      

2. How We Use Your Information
   We collect your personal information in order to:
    

   • Provide you with accurate quotes, consultations, and complete your requested door installations or repairs.

   • Communicate with you regarding appointments, billing, and customer support.

   • Improve our customer engagement protocols, services, and online customer experience.

   • Deliver relevant digital advertising based on your target interests and intent - drive queries.
      

3. Google Advertising and Google Analytics
   To help us improve our services and reach customers effectively, we utilise Google Analytics and Google Ads.
    

   • ​Google Analytics: We use this to understand how visitors engage with our website. It collects non-identifiable data such as the pages you visit, the time spent on our site, and the type of device you use.

   • Google Ads: We use Google Ads to promote our services. This platform utilises Google Tags, which render cookies to serve our ads to you based on your engagement and behaviour on our domain.

   • Data Security with Google: We ensure that the data processed through these Google services is handled safely and securely. Google aggregates this data, and we do not use it to personally identify you without your direct consent. You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ad Settings or the Network Advertising Initiative opt-out page.
      

4. Storing and Protecting Your Data
   We keep your information safe by storing it in secure, access-controlled digital environments and only allowing authorized staff to view it when necessary to carry out their duties. We implement standard industry security measures to protect against unauthorized access, alteration, or disclosure of your personal data.
    

5. Sharing Your Information
   We do not sell, trade, or rent your personal information to third parties. Besides our staff, we only share your information with:
   
   Trusted third-party service providers (such as Google, as mentioned above, or secure invoicing software) who assist us in operating our business.
   
   Law enforcement or regulatory bodies, only if required to do so by New Zealand law.
    

6. Your Privacy Rights
   Under the Privacy Act 2020, you have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.
   
   If you’d like to request a copy of your information, or to have it corrected, please contact us using the details below.
    

7. Contact Us
   If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please get in touch with us:
   
   Prime Doors Wellington:
   Email: office@primedoors.co.nz
   Phone: 027 270 0166
   Address: 4/253 Riddiford Street, Newtown, Wellington (By Appointment Only)
   Website: primedoors.co.nz